Innovative Systems is currently seeking applicants for a eLation Financials Support Specialist to join our talented team.
This position is located on-site in Mitchell, SD.
Remote work may be considered for the right candidate with eLation Financials experience.
When you are part of the eLation Financials team, you will:
- Provide exceptional customer service, support, training, and data verification for our clients that use the software via various channels, including phone, email and a ticketing system from 8am to 5pm CST. Occasionally provide after-hours support, as needed.
This position is located on-site in Mitchell, SD.
Remote work may be considered for the right candidate with eLation Financials experience.
When you are part of the eLation Financials team, you will:
- Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs.
- Train clients on functionality within the software.
- Troubleshoot technical issues and provide step-by-step guidance for issue resolution.
- Understand clients’ accounting processes and offer insights on utilizing the software for optimal results.
- Collaborate with the development team to escalate and prioritize complex technical issues.
- Document and track client interactions and resolutions in our ticketing system.
- Create support documentation, knowledge base articles and video tutorials.
- Travel both to Mitchell, SD and to our client sites.
These are skills that we are looking for in our ideal candidate:
- Bachelor’s degree in accounting, Finance, Business or related field or equivalent experience.
- Having accounting or financial software experience and/or education will be critical to your success in this position. Strong foundational knowledge of accounting principles and practices.
- Basic to intermediate technical skills, with the ability to troubleshoot software-related issues
- Technical abilities will enable you to address clients’ software-related inquiries
- Excellent communication skills, both written and verbal
- Customer-centric attitude with a focus on delivering exceptional customer support
- Strong organizational skills and the ability to manage multiple client issues and projects simultaneously
- Familiarity with financial software is a plus
- Previous customer support and experience with telecommunication companies, electric cooperatives or municipalities is preferred
- Familiarity with financial software is a plus
- Previous customer support and experience with telecommunication companies, electric cooperatives or municipalities is preferred
- Experience working with our eLation Financials software (not required)
If you are passionate about software development and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team.
If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:
- Competitive wages
- Generous Paid time off
- 10 paid holidays
- 401(k) matching
- Company paid family Blue Cross Blue Shield health insurance plan
- Company contributions to an HSA plan
- Company paid employee Dental Insurance
- Company paid employee Vision Insurance
- Company paid Life Insurance
- Company paid Short- & Long-Term Disability Insurance
Please submit your resume and cover letter outlining your qualifications and relevant experience on our careers page https://www.innovsys.com/innovsys/careers/. We look forward to hearing from you.
