The Senior IT Support Specialist oversees all areas of IT helpdesk operations, offers guidance and direction to helpdesk team members and student workers, provides tier-II support and assists users with escalated technical problems as they arise. The Senior IT Support Specialist provides technical assistance during university events, and aids in the maintenance, planning and executing technical integrity of the University’s IT operations. Roles and ResponsibilitiesProvide technical support for students,
Dakota Wesleyan University
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