Manager of Quality Engineering

Lead Quality. Drive Improvement. Deliver Customer Excellence.

ETRIA Products USA Inc. (EPUI) is seeking a results-driven Manager of Quality Engineering to lead our Quality Assurance and Quality Control functions. This leadership role is responsible for ensuring product quality, maintaining ISO standards, driving continuous improvement initiatives, and strengthening customer satisfaction through effective quality systems and operational excellence.

The ideal candidate is a strategic problem solver who can analyze complex data, influence change across teams, and build a culture focused on quality and continuous improvement.

Key Responsibilities

• Lead Quality Assurance and Quality Control operations for manufacturing and packaging processes.
• Develop, implement, and improve quality systems to ensure product reliability and customer satisfaction.
• Manage incoming material inspections, supplier quality, and finished goods acceptance processes.
• Drive corrective and preventive actions for quality issues and non-conforming products.
• Lead internal and external audits and maintain ISO certification compliance.
• Analyze quality performance metrics and provide recommendations to leadership.
• Manage field quality concerns, customer feedback, and quality reporting.
• Champion continuous improvement initiatives utilizing Lean, Six Sigma, SPC, and TQM methodologies.
• Oversee quality-related projects, budgets, and cost-of-quality reduction initiatives.
• Collaborate cross-functionally to improve processes, mitigate risk, and support business objectives.

Qualifications

• Bachelor's Degree in Engineering, Quality, Manufacturing, or related field (or equivalent experience).
• 5+ years of Quality Engineering experience with at least 3 years in a leadership or management role.
• Strong background in Quality Assurance, Quality Control, Statistical Process Control (SPC), and Total Quality Management (TQM).
• Working knowledge of Lean Manufacturing and Six Sigma methodologies.
• Experience developing and implementing quality programs that improve customer satisfaction.
• ASQ Certification preferred.
• Excellent analytical, communication, leadership, and problem-solving skills.
• Ability to translate technical findings into meaningful executive-level presentations.
• Manufacturing experience strongly preferred.

What We're Looking For

A collaborative leader who can drive quality improvements, influence organizational change, reduce costs, strengthen customer satisfaction, and ensure world-class quality standards throughout the manufacturing operation.

Join EPUI and play a critical role in delivering quality products while shaping the future of operational excellence.