POSITION SUMMARY
The Director of Information Technology provides strategic leadership and hands-on oversight of DWU’s technology infrastructure, systems, and services. This role ensures that information technology effectively supports the University’s academic mission, administrative operations, long-term strategic goals and is a valued member of the university’s leadership council. The Director leads IT planning, security, and service delivery while fostering a collaborative, service-oriented culture across campus.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategic Leadership & Planning
- Develop and implement a comprehensive IT strategy aligned with DWU’s mission and institutional priorities.
- Advise senior leadership on technology trends, risks, and opportunities impacting higher education.
- Lead technology planning, budgeting, and lifecycle management of systems and infrastructure.
- Oversee campus networks, servers, cloud services, telecommunications, classroom technology, and enterprise systems.
- Ensure high availability, reliability, and performance of IT services.
- Manage vendor relationships, contracts, and licensing agreements.
- Lead cybersecurity strategy, including risk management, incident response, and compliance with applicable regulations (FERPA)
- Establish and enforce policies related to data security, privacy, access control, and disaster recovery.
- Oversee backup, business continuity, and disaster recovery planning.
- Partner with Academic Affairs to support learning management systems, instructional & classroom technology, and faculty innovation.
- Collaborate with administrative offices (Admissions, Finance, Registrar, Student Life, etc.) to optimize systems, workflows and reporting requirements including knowledge of SQL.
- Ensure responsive, customer-focused IT support for faculty, staff, and students.
- Lead, and mentor IT staff, fostering professional growth and accountability.
- Establish clear service standards, documentation, and performance metrics.
- Promote collaboration, clear communication, and a culture of continuous improvement.
- Develop and maintain IT policies, procedures, and standards.
- Ensure compliance with accreditation, audit, and regulatory requirements related to technology and data.
REQUIRED QUALIFICATIONS
- Minimum of 5–7 years of progressively responsible IT experience or bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
- Demonstrated knowledge of enterprise systems, networks, cybersecurity, and IT service management.
- Strong communication skills with the ability to translate technical concepts for non-technical audiences.
- Proven ability to manage budgets, vendors, and multiple priorities.
PREFERRED QUALIFICATIONS
- Leadership and supervisory experience.
- Experience in higher education or a mission-driven organization.
Work Environment & Expectations
- Primarily on-campus with occasional evening or weekend availability as needed.
- On-call availability for major system outages or security incidents.
