First Dakota is hiring a full-time Universal Banker to join our Mitchell team. A Universal Banker is responsible for performing branch duties to support and engage in First Dakota’s culture for exceptional customer service. Provide quality service through effective use of the Customer Service Expectations. Actively looks for additional opportunities to deepen customer relationships through business interactions. In addition, duties include accepting retail, commercial checking, and savings deposits, cashing checks and savings withdrawals, processing loan payments and assisting with night depository and vault duties. Hours vary Monday-Friday 8:35-5:35 and rotating Saturdays 8-12.
- Greet customers as they enter the Bank and assist them to the proper area.
- Provide personalized banking services to current and prospective customers, consistently seeking to expand customer relationships and provide the highest level of customer service matching products and services to customer needs.
- Prepare and compile new customer applications and open accounts.
- Analyze credit and financial information for processing deposit accounts and other bank products for customers while adhering to policy and procedures.
- Respond to customer inquiries and requests regarding account or additional services, and suggest resolution on account disputes and other activity.
- Assist customers with deposits, withdrawals, payments, and coin and cash orders in an accurate and friendly courteous manner.
- Promote and cross-sell banking products and services as appropriate to customer’s needs.
- Provide ongoing relationship servicing with customers.
- Balance teller drawer daily according to the Teller Manual.
- Count and balance cash in ATM.
- Identify fraud to help prevent potential loss to First Dakota.
- Successfully research and resolve customer questions.
- Be an active participant in training programs, branch huddles, etc.
- Meet/exceed annual ICP objectives.
- Provide back-up support in the absence of a lead/supervisor.
- Maintain compliance requirements of the Bank.
- Perform other duties or special projects as assigned.
Interested candidates may apply online at www.firstdakota.com/careers.
Our company is an Equal Opportunity Employer
Member FDIC
