ABRA by Iverson Auto is seeking a skilled and motivated Body Shop Estimator to join our team. As a key member of our organization, the Body Shop Estimator plays a critical role in providing accurate repair estimates, managing customer interactions, and ensuring a seamless repair process. The ideal candidate will possess strong communication skills, a high level of professionalism, and a genuine commitment to delivering excellent customer service.
Responsibilities
•Inspect and appraise customer vehicles to determine the cost of repairs for damages, whether billed as an insurance claim or customer expense.
•Estimate repair costs, including supplies, parts, and labor, ensuring accuracy and thoroughness.
•Coordinate with insurance companies and suppliers to establish an effective repair plan.
•Provide clear and detailed explanations to customers regarding their repair estimates, expected return times, and payment options, including deductibles.
•Monitor repair status, completion timelines, and customer communications to ensure a high level of service and satisfaction.
•Conduct spot checks of completed repairs to ensure quality and minimize the potential for comebacks.
•Reconcile and prepare final invoices, ensuring they match approved estimates.
•Assist in tendering cash and credit transactions accurately, and ensure all documentation is timely and efficiently submitted to the respective insurance companies.
•All other duties as assigned.
Requirements
•Minimum of 3+ years of experience as an automotive estimator.
•Strong knowledge of major insurance program protocols and the ability to upload estimates and images according to standards.
•Previous experience with CCC Pathways / CCC One software is highly preferred.
•I-Car is beneficial; automotive certifications are a plus.
•Valid driver’s license with a safe driving record.
•Ability to work in a fast-paced environment while maintaining a high quality of work.
•Excellent verbal communication, organizational, and interpersonal skills. Strong computer skills and attention to detail.
•Ability to handle high volumes under pressure and maintain the highest ethical standards.
