Spring Hospitality Training- Featuring Laurie Guest

HEARTFELT HOSPITALITY
A FRESH APPROACH TO CUSTOMER SERVICE

What happens when a guest encounters your place of business?
Every encounter makes an impression and holds the power to nurture your relationship or nix it – that is, to build your business or bruise it. Now, Laurie shares her insights on how to help improve your hospitality.

This fast-paced, interactive session is designed specifically for South Dakota and includes practical action steps that can be implemented immediately, regardless of your product or service.

ATTENDEES LEARN:
• 3 different encounter points and how to excel at each
• 8 taboo words and phrases to remove from your vocabulary and what to say instead
• High-impact opportunities to shine that the competition is most likely missing