BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20260917T150000Z DTEND:20260917T180000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Workforce Summit: Customer Experience Workshop DESCRIPTION:Register by Tuesday\, Sept. 15th to receive free lunch \n\nSponsored by NorthWestern Energy\n\n\n\nA great customer experience starts with a great team\n \n\nBut getting your entire team on the same page isn't always easy. How do you train employees around what your customers actually need? How do you handle difficult situations? And how do leaders set the standard for the rest of the team?\n\nThis workshop is designed to get local employers talking through those questions together. You'll hear practical ideas from our speakers\, work through real-world situations\, and discuss how you can put those ideas to work within your own business.\n\n\n\nWhat You Will Work Through\n\n\n Building the right team Finding the right employees and setting them up for success\n Creating a great customer experience Understanding what your customers need\, training employees to deliver it\, and working through real-world customer service situations\n Building a culture of excellence How your leadership and supervisory approach shape the way your team operates\n Putting it into practice Working with other local employers to determine what these ideas could look like within your own workplace\n\n \n\nMeet the Speakers\n \n\nJeff Logan | Former President\, Logan Luxury Theatres Corporation\n\n\n\nJeff spent 50 years building his family's theatre business into a multi-city operation and has helped develop employee training programs used throughout the theatre industry. He'll share lessons learned from decades of hiring\, training\, leading\, and developing employees.\n\n \n\nDr. Nathan Sanderson | Executive Director\, South Dakota Retailers Association\n\n\n\nNathan leads an association representing 4\,000 retail businesses across South Dakota. His experience working closely with employers across the state gives him a practical perspective on customer service\, employee training\, and the challenges businesses face every day. X-ALT-DESC;FMTTYPE=text/html:

Register by Tuesday\, Sept. 15th to receive free lunch \;
\nSponsored by NorthWestern Energy
\n
\nA great customer experience \;starts with a great team

\n \;\n\n

But getting your entire team on the same page isn'\;t always easy. How do you train employees around what your customers actually need? How do you handle difficult situations? And how do leaders set the standard for the rest of the team?

\n\n

This workshop is designed to get local employers talking through those questions together. You'\;ll hear practical ideas from our speakers\, work through real-world situations\, and discuss how you can put those ideas to work within your own business.

\n\n


\nWhat You Will Work Through

\n\n\n \;\n\n

Meet the Speakers

\n \;\n\n

Jeff Logan | Former President\, Logan Luxury Theatres Corporation
\n
\nJeff spent 50 years building his family'\;s theatre business into a multi-city operation and has helped develop employee training programs used throughout the theatre industry. He'\;ll share lessons learned from decades of hiring\, training\, leading\, and developing employees.
\n \;

\n\n

Dr. Nathan Sanderson | Executive Director\, South Dakota Retailers Association
\n
\nNathan leads an association representing 4\,000 retail businesses across South Dakota. His experience working closely with employers across the state gives him a practical perspective on customer service\, employee training\, and the challenges businesses face every day.

\n LOCATION:Mitchell Technical College Nordby Trade Center Lecture Hall 1800 E Spruce St UID:e.1624.45402 SEQUENCE:3 DTSTAMP:20260929T050656Z URL:https://business.mitchellchamber.com/events/details/workforce-summit-customer-experience-workshop-45402 END:VEVENT END:VCALENDAR