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BEGIN:VEVENT
DTSTART:20260917T150000Z
DTEND:20260917T180000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Workforce Summit: Customer Experience Workshop
DESCRIPTION:A great customer experience starts with a great team.\n\nBut customer service looks different for every business. This workshop will explore how to hire the right people\, train them around what your customers actually need\, and lead by example to build a team that delivers.\n\n\n\nWe'll Cover:\n\n\n	Building the right team   Hiring\, training\, and motivating employees\n	Creating a great customer experience   Customer service training\, real-world scenarios\, and group problem solving\n	Building a culture of excellence   How your vision\, leadership\, and supervisory approach shape your workplace\n	Putting It Into practice   Working with other employers to determine what these ideas look like within your own industry and business.\n\n\nMeet the Speakers\n\nJeff Logan | Former President\, Logan Luxury Theatres Corporation\n\n\n\nJeff spent 50 years building his family's theatre business into a multi-city operation and has helped develop employee training programs used throughout the theatre industry. He'll share lessons learned from decades of hiring\, training\, leading\, and developing employees.\n\n \n\nDr. Nathan Sanderson | Executive Director\, South Dakota Retailers Association\n\n\n\nNathan leads an association representing 4\,000 retail businesses across South Dakota. His experience working closely with employers across the state gives him a practical perspective on customer service\, employee training\, and the challenges businesses face every day.\n\nLunch is provided. This event is free to attend\, but registration is required.
X-ALT-DESC;FMTTYPE=text/html:<h2>&nbsp\;</h2>\n\n<p class="isSelectedEnd">A great customer experience&nbsp\;starts with a great team.</p>\n\n<p class="isSelectedEnd">But&nbsp\;customer service looks different for&nbsp\;every business. This workshop will explore how to hire the right people\, train them around what your customers actually need\, and lead by example to build a team that delivers.<br />\n<br />\n<span style="font-size:24px\;">We&#39\;ll Cover:</span></p>\n\n<ul data-spread="false">\n	<li><strong>Building the right team</strong> &ndash\; Hiring\, training\, and motivating employees</li>\n	<li><strong>Creating a great customer experience</strong> &ndash\; Customer service training\, real-world scenarios\, and group problem solving</li>\n	<li><strong>Building a culture of excellence</strong> &ndash\; How your vision\, leadership\, and supervisory approach shape your workplace</li>\n	<li><strong>Putting It Into practice</strong> &ndash\; Working with other employers to determine what these ideas look like within your own industry and business.</li>\n</ul>\n\n<h2><u>Meet the Speakers</u></h2>\n\n<p class="isSelectedEnd"><span style="font-size:20px\;"><strong>Jeff Logan | Former President\, Logan Luxury Theatres Corporation</strong></span><br />\n<br />\nJeff spent 50 years building his family&#39\;s theatre business into a multi-city operation and has helped develop employee training programs used throughout the theatre industry. He&#39\;ll share lessons learned from decades of hiring\, training\, leading\, and developing employees.<br />\n&nbsp\;</p>\n\n<p class="isSelectedEnd"><span style="font-size:20px\;"><strong>Dr. Nathan Sanderson | Executive Director\, South Dakota Retailers Association</strong></span><br />\n<br />\nNathan leads an association representing 4\,000 retail businesses across South Dakota. His experience working closely with employers across the state gives him a practical perspective on customer service\, employee training\, and the challenges businesses face every day.</p>\n\n<p><strong>Lunch is provided. This event is free to attend\, but registration is required.</strong></p>\n
LOCATION:Mitchell Technical College Nordby Trade Center Lecture Hall 1800 E Spruce St
UID:e.1624.45402
SEQUENCE:3
DTSTAMP:20260814T221037Z
URL:https://business.mitchellchamber.com/events/details/workforce-summit-customer-experience-workshop-45402
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