"Secrets of Exceptional Customer Service"

Presented by: Jeff Logan - President of Logan Luxury Theatres Corp.

Here are some key points that will be covered:

Managers and Owners:
1 Learn the newest techniques from national customer service leaders on how to  select, train and motivate your employees. They'll learn what they can do to make their store itself more competitive in today's tougher market.
2) Learn how to ensure your employees will treat customers the way you want even when you aren't there.
3) Learn the biggest mistakes most managers make when supervising their employees.
4) What are the 5 qualities needed for every job? 
5) What are the 4 A's every employee should have when you consider them for a raise or promotion?

Employees:
1) Learn the newest techniques used by leading companies that will let them become "customer service superstars."  These little "tricks of the trade" not only give the customer better service but make the jobs easier, more fun and more rewarding.
2) Learn the 7 steps to every transaction.  
3) Learn how to take charge of every transaction.  
4) Learn the psychological tricks you can use to change the way the customer perceives you.
5) Find out who are your most of the most influential customers who most stores ignore but can make or kill your reputation.